Holston Medical Group combines the personal feel of a community-based practice with the strength, resources and career opportunities of a leading national health care organization. As a multispecialty clinic offering care across northeast Tennessee and southwest Virginia, our teams deliver high?quality, value?based care that exceeds expectations while making care easier, more affordable and more accessible. Join us and discover the meaning behind Caring. Connecting. Growing Together.
Pay Range: $17.37 - $26.36
The Clinical Tasker provides compassionate care to patients in a physician's office or clinic setting consistent with the policies and procedures set by the organization. As a member of the clinical staff, will proactively participate in identifying the needs of the patients and will implement methodology as directed to improve both patient clinical experience and care. The nurse is responsible for responding to calls/tasks to support, advise, and consult patients by phone. The Clinical Tasker is responsible for handling clinical information, computer task management, delegating clinical information to appropriate staff, refilling medications, calling test results and patient education.
Use patient first values in assisting patients with needs
Greet patients with compassion and a friendly manner
Display excellent customer service skills with internal customers and patients
Take exceptional notes and enter into EMR for the correct Provider
Answer patients questions when possible, but ensure to always ask information from the Provider if the answer is not known
Follow up with the patient and Provider and document in the EMR system
Perform medication refills as necessary
Work multiple provider's task lists as needed (pharmacy calls, patient calls, etc.)
Maintain patient confidentiality, observe all strictures of HIPAA
Ensure efficient telephone communication
Maintain accurate block time and clinical schedule information for scheduling
Triage patient phone calls to ensure patient needs are met
Educate the patient on diet, disease management, lab results, and medication
Attend nurse meetings and other educational opportunities
"Float" to other offices as needed to fill in gaps/cover office lunch rotation
Mail normal labs to patients and call patients with abnormal labs
Ensure to follow policies and procedures set by Holston Medical Group
Maintain communication with providers to ensure that patients needs are taken care of
Assist with patient care as directed
Communicate all office issues with the Nurse Manager and Regional Operations Manager
Maintain clinical area to meet site visit standards
Maintain strict confidentiality in all matters relating to personnel and patient PHI (Protected Health Information)
High School diploma or equivalent required
LPN license or MA Certification by the state in which employed
2-5 years' experience in a medical office
CPR certified
Must possess excellent communication skills
Ability to work in a team environment and collaborate with others
Compassion
Customer Focus
Ethics and Values
Learning on the Fly
Functional/Technical Skills
Problem Solving
Informing
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